Privacy Policy
Last updated: 6 October 2026
Funtacee Parties (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, make an enquiry, make a booking, use our services or visit our website.
1. Who we are
Funtacee Parties provides party and event hire services, including:
• Hot tub hire
• Party tent hire
• Gazebo hire
• Foam cannon hire
• Popcorn machine hire
• Candyfloss machine hire
• Chocolate fountain hire
Business address:
15 Wyebank Close
Tutshill
Chepstow
NP16 7ET
Telephone: 07368 842943
For privacy-related questions or requests, you can contact us using the telephone number above.
2. Information we collect
When you contact us or make an enquiry or booking, we may collect personal information including:
- Your name
- Telephone number
- Email address
- Billing or correspondence address
- Event or delivery address
- Event date and requested hire period
- Details of the equipment or services you wish to hire
- Information relating to your booking
- Payment information, including records of bank-transfer payments
- Any other information you voluntarily provide to us when making an enquiry or booking
We only collect information that is reasonably necessary for operating our business and providing our services.
3. How we collect your information
We may collect your personal information when you:
- Contact us by telephone, email, social media or another communication method
- Request a quotation
- Make an enquiry about our services
- Make a booking
- Provide information required to arrange delivery, collection or installation
- Make a payment by bank transfer
- Communicate with us before, during or after your booking
4. How we use your information
We may use your personal information to:
- Respond to enquiries
- Provide quotations
- Process and manage bookings
- Confirm booking details
- Arrange delivery, collection, installation and collection of hired equipment
- Contact you regarding your booking
- Process and record payments
- Keep appropriate business and financial records
- Deal with questions, complaints or customer-service matters
- Prevent or investigate fraud, misuse or damage to our equipment
- Meet our legal and accounting obligations
- Improve our services and customer experience
We will not use your personal information for purposes that are incompatible with the reasons for which it was collected unless we have a lawful basis to do so.
5. Our lawful basis for processing your information
Under UK data-protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Contract:
We need your information to provide a quotation, arrange your booking or provide the services you have requested.
Legal obligation:
We may need to retain or provide certain information to comply with legal, accounting or tax requirements.
Legitimate interests:
We may use information where it is reasonably necessary for operating and protecting our business, managing bookings, communicating with customers and preventing fraud or misuse.
Consent:
Where required, we will ask for your consent before using your information for certain purposes, such as particular forms of direct marketing.
You may withdraw consent at any time where processing is based on consent.
6. Payments
Our current booking payment method is bank transfer.
We may record information relating to payments made to us, such as:
- Customer name
- Amount paid
- Date of payment
- Booking reference or description
- Bank-transfer payment details necessary to identify and reconcile the payment
We do not normally require or store your online banking password, PIN or security credentials.
Please do not send us passwords, banking security codes or other confidential banking credentials.
Our booking terms may require a deposit to secure a booking. Our current booking terms provide that a 50% deposit is non-refundable, subject to any rights you may have under applicable law. Full booking and cancellation terms should be read separately from this Privacy Policy.
7. Who we may share your information with
We will not sell your personal information.
We may share information where reasonably necessary with:
- Accountants or professional advisers
- Banking or financial institutions where required to process or verify payments
- Website, hosting or technology providers
- Suppliers or subcontractors involved in fulfilling a booking, where necessary
- Government bodies, regulators, law-enforcement agencies or other organisations where we are legally required to do so
- Professional advisers where necessary to protect or enforce our legal rights
We only share information where there is a legitimate reason or lawful basis for doing so.
8. How long we keep your information
We will keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer because of legal, accounting, tax, insurance or other regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
9. Keeping your information secure
We take reasonable steps to protect personal information from:
- Unauthorised access
- Accidental loss
- Destruction
- Misuse
- Unauthorised disclosure or alteration
However, no method of storing or transmitting information over the internet or electronically can be guaranteed to be completely secure.
10. Marketing
We may occasionally contact existing or potential customers about our services where permitted by applicable law.
Where the law requires consent for direct marketing, we will obtain appropriate consent.
You can ask us to stop sending marketing communications at any time by contacting us using the details provided in this Privacy Policy.
11. Cookies and website analytics
Our website may use cookies or similar technologies.
Cookies may be used to:
- Help the website function correctly
- Remember certain preferences
- Understand how visitors use the website
- Improve website performance and user experience
- Support website security
Where applicable, non-essential cookies will only be used in accordance with applicable UK privacy and cookie laws.
If our website uses third-party services such as Google Analytics, advertising platforms, social-media plugins or other tracking technologies, those services may process information in accordance with their own privacy policies.
12. Third-party websites
Our website may contain links to third-party websites or social-media platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website you visit.
13. Your data protection rights
Under UK data-protection law, you may have rights including:
- The right to be informed about how your personal information is used
- The right to request access to the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to withdraw consent where processing is based on consent
- The right to data portability in certain circumstances
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise one of your rights, please contact us using the details in this Privacy Policy.
14. How to make a privacy request
To make a request about your personal information, please contact:
Funtacee Parties
15 Wyebank Close
Tutshill
Chepstow
NP16 7ET
Telephone: 07368 842943
Please provide enough information for us to identify you and understand your request.
We may need to ask for reasonable information to verify your identity before releasing or changing personal information.
15. Complaints
If you have concerns about the way we handle your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
The ICO's website is:
https://ico.org.uk/
16. Children's information
Our services may be used for children's parties and events. However, our bookings are made by adults.
We do not knowingly collect personal information directly from children for the purpose of making bookings.
If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can consider whether it should be deleted.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or the way we process personal information.
The latest version will be published on our website with the relevant “Last updated” date.
18. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Funtacee Parties
Telephone: 07368 842943
Address:
15 Wyebank Close
Tutshill
Chepstow
NP16 7ET
We will endeavour to respond to privacy-related enquiries as soon as reasonably practicable.
